Support Information
Our telephone support service is the best way to get your questions answered. If we are open please call us!
On this page you will find help and information about PATCH
and have your questions answered. If our telephone support lines are closed please use the form, or email us, to contact us.
We'll queue your request and get back to you as soon as someone is available.
Support Lines are Closed
We are sorry but we're closed just now.
Please use the form below to contact us. Or send us an email!
Contact Us by Email Today
Would you prefer to send us an email today?
You can add files and screenshots if you email us.
Common Help & Support Issues
If you cannot remember your PATCH password, use the password reset link to get you back in to the system!
If you are still having problems, either contact your system admistrator at work, or call us for help and support.
If you cannot find the login page for your organisation's PATCH website, then it is likely that you are typing in the incorrect website address.
The website address for all our PATCH customers are built as follows:
1. The name of your organisation joined with
2. .mycharms.uk
https://supremeanimals.mycharms.uk
If you cannot work out the website address you need, then please contact the administrator at your organisation or call us for some immediate help!
If the page you are working on is not displaying correctly or it is not updating as expected try the following:
1. On a Windows Computer, press the CTRL and F5 keys at the same time.
2. On a Mac, hold down the SHIFT key and click the refresh button next to the website address in your browser. This is typically a circular arrow image.